Video FAQ
General questions:
Answers:
The video format changed and now I can't see the videos.
We have begun using the free
Flash player to play our videos. You will need Flash player 8 or higher
installed on your computer to view the videos from March
2008 onward. If you don't have it, you can download
the free flash player here.
What version of Flash do I need to view the videos?
You will need Flash player 8 or higher installed on your
computer to view the videos from March 2008 onward. If
you don't have it, you can download
the free flash player here.
The video doesn't work.
We're sorry to hear that, but before we can event help
we need you to provide us with details. Please see our Still
having problems section.
I have Quicktime installed on my computer, but
I can't view the videos. Why?
Get the latest QuickTime
plugin. This will most often solve the problem.
Why do the videos play very choppy often times
with no sound?
You may not have sufficient bandwidth to view the videos.
For example, a 56k modem or lower may not be enough to
view the videos. We recommend you try to get a direct connection
to the internet elsewhere if possible. (Preferably a DSL
or Cable connection)
Also if you are "piggybacking" your connection
from somewhere else, you may find the bandwidth considerably
slower.
Why do I get
a popup about some ActiveX thing?
Microsoft recently made a decision to change the way ActiveX
objects are handled in Internet Explorer, due to a patent
law suit by EOLAS. This means users must first click on
the control before it will recognize any input.
If you use a different browser, for example: Firefox,
Netscape, Opera, or Safari, you won't run into this issue.
I can hear
the audio but it sounds distorted or garbled
Here is one user's suggestion:
- right click Quick Time-->Quick Time Preferences--> Audio Tab-->
- under Sound Out - change the Rate: to 192kHz and the Size: to 24 bit
The following are some other suggestions if the above did not help:
If the settings in your QuickTime control panel
are not compatible with your computer's sound card the sound
can become distorted or garbled. For many machines, you'll
need to put the "Sound Out" control
setting to "WaveOut" in order for it to work. Sometimes
the "Direct Sound" setting works poorly."
Here is a suggestion you can try to see if it solves the issue:
Using Windows 2000:
- On your PC, click Start > Settings > Control Panel.
- Select "Sounds and Multimedia" and double-click it to open.
- In the resulting window, select the "Audio" tab.
- Under the "Sound Playback" section, click on the "Advanced" button.
- In the resulting window, select the "Performance" tab.
- Move the slider beside "Hardware acceleration" to "None", and the one
beside "Sample rate conversion quality" to "Best".
- Click "OK".
- In the original "Sounds and Multimedia Properties" window, click "OK".
- Close the Control Panel.
Using Windows XP:
- On your PC, click Start > Control Panel.
- Select "Sounds, Speech, and Audio Devices" and click it to open.
- In the resulting window, select the "Sounds and Devices" tab.
- Under the "Audio" Tab, Playback section, click on the "Advanced" button.
- In the resulting window, select the "Performance" tab.
- Move the slider beside "Hardware acceleration" to "None", and the one
beside "Sample rate conversion quality" to "Best".
- Click "OK".
- In the original "Sounds and Multimedia Properties" window, click "OK".
- Close the Control Panel.
Still having
problems?
Please visit Apple's
QuickTime support page or email us the problem you
have encountered to info@spatulatta.com.
We ask that you describe your problem in detail. Please
include your operating system (such as WindowsXP or Mac
OS X) and browser (Internet Explorer 7 or Netscape 6).
Any other information is also equally helpful, such as
the version of QuickTime you are using. Thank you!
